Please inspect your package right away and report any issues regarding your order within 14 days. Elleebana Shop has a 30 day return policy. Only items that are new unopened and unused are eligible for a return. Products must be in the original packaging. All returned items will be inspected upon being returned before issuing any refund. There is no restocking fee. We can only accept returns on items purchased directly from Elleebana Shop. To begin a return, please email firstname.lastname@example.org. If your items are eligible for a return, you can mail your items to:
3373 Princeton Rd Suite 133
Fairfield Township, OH 45011
We strongly encourage purchasing our Package Protection that is automatically added to your shopping cart. You may remove this, however if removed, we are not responsible for lost or stolen packages. You will need to contact the carrier to resolve any issues. If you did not receive your package, please contact Route immediately regarding your replacement.
We are not responsible for items that are damaged due to weather, such as extreme heat, cold or water damage. Please be sure to check for your packages or ask your local mail carrier to hold your package for pick up.