While we work hard to fulfill orders promptly, deliveries occasionally take longer than expected due to carrier delays, holidays, or (rarely) high order volume. If you have received a shipping confirmation email, your order is on its way! If you haven’t received a shipping confirmation email within 48 hours of placing your order, please contact us, and we will identify the cause of the delay and estimate your delivery date.

There are a few reasons your order may be experiencing a delay:

New Customer Verification: If you are a new customer, you might experience a minor delay on your first order as we verify your professional license. Please check your email for any status updates on your professional beauty license.
Attempted Delivery Notification: If you’ve received an "attempted delivery" notification, the carrier will attempt delivery the following business day. For further concerns, please contact the carrier directly.

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